Privacy Policy
Last updated: November 2025
1. Overview
Welcome to Trophi. We are committed to protecting your privacy and ensuring that you have a secure and positive experience on our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use Trophi.
By accessing or using Trophi, you consent to the collection and use of your information as described in this policy.
If you do not agree with our practices, please discontinue the use of our services.
2. Information We Collect
We collect different types of information to operate, improve, and personalize your experience with Trophi. This includes:
2.1 Account Information
When you connect your gaming accounts (such as Steam, PlayStation, Xbox, or others), we receive information that those platforms make available, including:
- Username and profile details
- Public profile information
- Game ownership and library data
- Playtime and gaming activity
- Statistics and achievements provided by the platform’s API
We only access data that each platform allows through its official integration.
2.2 Usage Data
We automatically collect information about how you interact with Trophi, such as:
- Pages and screens you visit
- Features you use
- Time spent on the platform
- Browser type, device type, and operating system
- IP address and general location (city/region — not precise coordinates)
- Log data and performance analytics
This data helps us understand usage patterns and improve the platform.
2.3 Gaming Data
We process gameplay-related data from connected accounts, including:
- Achievement progress and completion percentages
- Game library details and metadata
- In-game milestones and mastery statistics
- Rare achievements, badges, and completion categories
- Any gaming metrics available through official APIs
This information enables Trophi to generate dashboards, insights, and personalized assistance.
Important Notes
We do not collect or access:
- Private messages
- Friends lists (unless explicitly provided by a platform, which we do not request)
- Payment information
- Sensitive personal data
- Any information not made available through official gaming platform APIs
If you purchase any future premium features, all payments will be securely processed by trusted third-party providers (such as Stripe).
Trophi does not store or have access to your full payment details — such as credit card numbers or billing credentials.
We do not sell your data or share your personal information with third parties for advertising or marketing purposes.
We only use your data to operate and improve the Trophi platform.
3. How We Use Your Information
We use the information we collect to operate, improve, and personalize the Trophi experience. Specifically, we use your data to:
- Provide and maintain the core functionality of Trophi, including achievement tracking, progression analytics, and dashboard features.
- Sync and display your gaming progress across connected platforms in a clean and unified way.
- Personalize your experience, such as tailoring insights, suggestions, or relevant content based on your games and progress.
- Communicate with you, including service announcements, feature updates, onboarding messages, and important notices related to your account.
- Analyze aggregated usage patterns to improve platform performance, reliability, and user experience.
- Ensure security and integrity, including detecting, investigating, and preventing technical issues, abuse, or fraudulent activity.
- Comply with legal requirements, enforce our Terms of Service, and protect the rights, safety, and integrity of our users and platform.
We do not use your information for targeted advertising, nor do we sell or rent your data to third parties.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your data in the limited circumstances described below, and always with appropriate safeguards.
4.1 With Your Explicit Consent
We may share information when you explicitly authorize us to do so — for example, when linking a gaming account or enabling a specific feature.
4.2 Service Providers
We may share information with trusted third-party providers that help us operate Trophi, including:
- Hosting and infrastructure services
- Analytics tools
- Customer support systems
- Payment processors (for future premium features)
These providers are only permitted to use your data to perform services on our behalf and must follow strict privacy and security obligations.
4.3 Platform Integrations
When you connect an external gaming account (such as Steam, PlayStation, Xbox, Epic, or others), we exchange necessary data with those platforms to sync your profile, achievements, and game information.
We do not share additional personal data beyond what is required for the integration.
4.4 Legal Requirements
We may disclose information if we believe it is necessary to:
- Comply with a legal obligation, regulation, subpoena, or court order
- Protect the rights, safety, or integrity of Trophi, our users, or the public
- Detect, prevent, or address fraud, security threats, or misuse of the platform
We will only do this when required and after evaluating the request.
4.5 Business Transfers
If Trophi is involved in a merger, acquisition, investment transaction, or sale of assets, your information may be transferred as part of that process.
If that happens, we will ensure that your data remains protected and that you are informed of any material changes to the Privacy Policy.
5. Data Security
We take the security of your information seriously and implement a combination of technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption in transit and at rest, following industry-standard protocols
- Secure authentication flows when connecting external gaming platforms
- We do not store passwords for connected gaming accounts — authentication is handled directly through the official OAuth or login systems provided by platforms such as Steam, PlayStation, Xbox, and others
- Restricted access controls, ensuring only authorized personnel can access limited data when necessary
- Regular security updates and infrastructure monitoring
- Use of trusted hosting providers that comply with modern security standards
- Logical separation of user data within our systems
- Continuous improvement of security practices as the platform evolves
Despite our efforts, no method of transmission or electronic storage is completely secure. While we strive to protect your information using commercially reasonable safeguards, we cannot guarantee absolute security.
If we ever identify a security risk or data breach, we will act promptly and follow applicable notification practices.
6. Data Retention
We retain your information only for as long as it is necessary to operate and improve the Trophi platform, fulfill the purposes described in this Privacy Policy, and comply with applicable laws.
Different types of data may be stored for different periods:
6.1 Account and Gaming Data
Information retrieved from connected gaming platforms (such as Steam, PlayStation, or Xbox) is retained while your account remains active or until you disconnect a platform. If you remove a connected account, the associated gaming data is deleted or anonymized within a reasonable timeframe.
6.2 Usage Data
Analytics and usage logs may be retained for a limited period to help us understand platform performance, detect issues, and improve user experience. These logs are typically stored in aggregated or anonymized form whenever possible.
6.3 Communication Data
Emails, support requests, or messages you send may be retained to maintain service quality, provide historical context, and comply with legal obligations. You may request deletion of this information at any time.
6.4 Early Access Waitlist Data
If you signed up for Early Access, we retain your email for communication about product updates, onboarding, and launch availability. You may request removal from the waitlist at any time.
6.5 Legal Compliance
We may retain certain information for longer periods if required for:
- Security or fraud prevention
- Compliance with legal, accounting, or regulatory obligations
- Resolving disputes or enforcing our Terms of Service
6.6 Data Deletion Requests
You may request the deletion of your personal information at any time by contacting:
Upon receiving a valid request, we will delete or anonymize your data within a reasonable period, unless retention is required by law.
7. Your Rights & Choices
Depending on where you live and how you use Trophi, you may have certain rights regarding the personal information we collect and process. We aim to make these rights easy to understand and exercise.
Below is an overview of the rights available to you:
7.1 Access and Portability
You may request a copy of the personal information we have about you. Where technically feasible, we will provide this data in a structured, commonly used, and machine-readable format.
7.2 Correction and Updates
If any of your information is inaccurate or incomplete, you can request that we correct or update it. You may also update certain details directly in your account settings (where available) or by contacting us.
7.3 Deletion
You may request that we delete your personal information at any time. We will remove or anonymize your data unless we are required to retain certain information for legal, security, or operational reasons.
Disconnecting a gaming platform will also remove associated gaming data from Trophi after a reasonable processing period.
7.4 Lpt-Out of Communications
You may opt out of marketing or non-essential communications at any time by:
- Using the “unsubscribe” link in our emails
- Adjusting your account settings (when available)
- Contacting us directly
We will continue to send essential service-related messages when necessary (e.g., security notices, critical updates)
7.5 Restriction of Processing (Where Applicable)
In certain situations, you may request that we limit how your information is used — for example, when you contest the accuracy of your data or when processing is no longer necessary.
(This applies to jurisdictions with applicable privacy laws.)
7.6 Withdrawal of Consent
If we rely on your consent for a specific feature or integration, you may withdraw that consent at any time by disabling the feature or contacting us.
Withdrawing consent does not affect the lawfulness of processing before the withdrawal.
7.7 ow to Exercise Your Rights
To make a request related to any of the rights above, contact us at:
We will respond within a reasonable timeframe, typically within 72 hours during Early Access.
8. Cookies & Tracking Technologies
Trophi uses cookies and similar technologies to understand how the platform is used, improve performance, and provide a better user experience. Cookies are small data files stored on your device when you access the service.
We use the following types of cookies:
8.1 Essential Cookies
These cookies are necessary for the platform to function properly. They enable core features such as authentication, session management, and security. You cannot opt out of essential cookies because the service cannot operate without them.
8.2 Performance and Analytics Cookies
We use privacy-friendly analytics tools (such as Cloudflare Analytics or similar services) to collect aggregated information about how users interact with Trophi. This includes traffic patterns, feature usage, device information, and performance metrics.
These cookies do not collect personally identifiable information and are not used for advertising.
7.3 Preference Cookies (If Applicable)
Some cookies may store your preferences — for example, interface settings or display options — to improve your experience the next time you use Trophi.
These cookies are optional and exist only to enhance usability.
8.4 No Advertising or Tracking Cookies
Trophi does not use third-party advertising cookies, pixel trackers, or cross-site behavioral tracking. We do not allow advertisers to place cookies on our platform.
8.5 Your Choices
You may choose to manage or disable cookies through your browser settings. You can instruct your browser to:
- Refuse all cookies
- Accept only certain types of cookies
- Notify you when a cookie is being set
If you disable cookies, some features of the platform may not function properly — particularly those requiring authentication or session continuity.
8.6 Do Not Track Signals
Some browsers offer “Do Not Track” (DNT) signals. Since there is no industry standard for responding to these signals, Trophi currently does not alter its behavior when receiving a DNT request. We will update this section if standards evolve.
9. Third-Party Services
Trophi relies on trusted third-party providers to operate certain parts of the platform, such as hosting, analytics, authentication, customer support, and future payment processing. These service providers may process limited data on our behalf, but they are not permitted to use your information for their own purposes.
When you choose to connect external gaming accounts (such as Steam, PlayStation, or Xbox), those platforms may also process your data according to their own privacy policies. We encourage you to review the privacy practices of any platform you link to Trophi.
10. Children’s Privacy
Trophi is not intended for children under the age of 13, and we do not knowingly collect personal information from users in this age group.
If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible.
If you believe a child under 13 has provided us with personal information, please contact us immediately at:
Parents or guardians may also request the deletion of any data submitted by a minor.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make updates, we will revise the “Last updated” date at the top of the page and post the new version here.
If the changes are material — such as updates affecting how your data is collected or used — we will notify you through email or a prominent notice within the platform, where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Changes become effective as soon as they are posted on this page.
12. International Data Transfers
Your information may be processed or stored on servers located outside of your country of residence. We rely on trusted service providers that use industry-standard safeguards to protect your data, regardless of where it is processed.
13. Contact Us
If you have any questions about this Privacy Policy, or if you would like to request access, correction, or deletion of your personal information, you can contact us at:
Trophi Support
We will respond within a reasonable timeframe, typically within 72 hours during Early Access.